Secure Hosting

Without the best network, the best web applications, server infrastructures and operating system environments are hampered and inadequate. From its genesis, the Zero-Downtime Network was designed with one purpose in mind — providing an unequaled and uninterrupted experience for our customers and their end users. Zero-Downtime Network is achieved by:

  • Using only high performance bandwidth, unlike many cheaper hosting providers
  • Partnering with nine network providers to provide multiple redundancies in information flow to and from these high security data centers and end users.
  • Fiber carriers enter data centers at disparate access points protecting network from complete service failure in the unlikely event of a network cut.
  • Rackspace's Proactive Network Management methodology continually monitors and automatically improves the network topology and configuration in real time based on route efficiency and end-user performance, ensuring the fastest and most reliable network connections.
  • Maintaining low overall network utilization, providing resiliency from the largest Internet routing issues
  • A highly redundant network configuration co-developed with Cisco to protect against single points of failure at the shared network level (with an option to extend into customer's VLAN environment).
  • Partnering with Cisco and Arbor Networks to create ever-improving methods to monitor and secure our network from intrusions.

Owning and operating multiple secure data centers across the continental US and the UK, makes the Zero-Downtime Network a reality when engineered to the highest levels of security and redundancy without compromise.


Strictly monitored access to all secure data centers using keycard protocols, biometric scanning protocols and continuous interior and exterior surveillance.

  • Access limited to authorized security cleared personnel only, without exception.
  • All employees with access to this secured data repository undergo thorough background security checks before being employed.

  • Precision Environment

  • All data centers' HVAC (Heating Ventilation Air Conditioning) systems are N+1 redundant, ensuring that a duplicate system can immediately come online in the event of an HVAC system failure.
  • All air is circulated and filtered every 90 seconds to remove dust and contaminates.
  • An advanced fire suppression system designed to stop fires from spreading in the unlikely event one should occur.
  • All cables are securely tied down with cable racks suspended from ceilings providing dual routes for all cables.

Conditioned Power

  • In the unlikely event of a total utility power outage, all secure data centers’ power systems are designed to run uninterrupted with all servers being fed conditioned UPS (Uninterruptible Power Supply) power. (mechanical failure such as hard drive or other component level equipment is regarded and calculated outside total uptime load calculations)
  • The UPS power subsystem is N+1 redundant, with instantaneous failover if primary UPS fails.
  • For extended utility power outages, routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

  • All secure data center use only fully redundant, enterprise-class routing equipment.

  • All routing equipment is housed in a secured core routing room fed by its own redundant power supply.
  • Fiber carriers enter facilities as disparate access points to guard against service failure.

  • In addition to filtering traffic, our dedicated firewalls allow for a more secured form of communication with the implementation of a Virtual Private Network (VPN).

    A VPN encrypts all information between designated hosts and your server environment. This is a useful tool in securely extending your network across mobile users, business partners and corporate networks worldwide.

    Unlike shared firewall devices that leave the possibility of unauthorized access by any other customer sharing the same firewall, a dedicated firewall provides protection exclusively to your server, and ultimately, a greater level of security. Additional options such as a VPN or a DMZ are not available with a shared firewall.

    Although a software firewall has its place, it does not offer the same level of security as a dedicated firewall.

    Network Technicians

    Rackspace secure data centers employ only certified networking and security teams that are thoroughly experienced in managing and monitoring enterprise level networks.